Wholesale Terms & Conditions

We’re so excited to welcome you to Adaku The Label and to have our bags making their way into beautiful boutiques and stores around Australia. Before placing your first wholesale order, please take a moment to read through our wholesale terms below. They’re here to keep things simple, clear and fair for both you and Adaku. 

Becoming an Adaku Stockist

Wholesale accounts are available to approved businesses and must be applied for through our Wholesale Sign-Up Form, located on the Adaku The Label website.
Every application is personally reviewed by our team, and approval is at the discretion of Adaku The Label. We look forward to learning more about your store and seeing if we’re the right fit for one another.
Once approved, you’ll receive access to our wholesale catalogue and be able to place wholesale orders with us directly via email.

Minimum Order

Our minimum wholesale order is 5 bags per order.
We love giving our stockists the freedom to create a collection that suits their customers, so our minimum is completely mix & match across available styles and colours.

Wholesale Orders

Wholesale orders are placed via email.
Our wholesale catalogue is sent to approved stockists on the 1st of every month, featuring our current wholesale collection, available styles and wholesale pricing.
Orders are subject to stock availability and are not considered confirmed until payment has been received and cleared.

Wholesale Catalogue Confidentiality

Our wholesale catalogues are intended exclusively for approved Adaku The Label stockists.
Wholesale catalogues, pricing, product information and any other wholesale materials provided by Adaku are confidential and must not be shared, forwarded, copied, reproduced or distributed to anyone outside of your business.
Please keep the wholesale goodies within the wholesale club. 

Pre-Orders

From time to time, Adaku The Label may offer selected styles and upcoming collections available for pre-order.
Pre-orders allow stockists to secure upcoming stock before it arrives and are subject to a $10 deposit per bag.
When a pre-order is placed, the $10 per bag deposit will be invoiced separately and must be paid within 7 days to secure the requested stock allocation.
Once the pre-order stock has arrived and is ready for dispatch, the remaining wholesale balance will be invoiced separately. The remaining balance is payable within 7 days of the invoice date and must be paid in full before the order is dispatched.
Where an order contains both in-stock and pre-order bags, these will be invoiced separately. In-stock items will be processed and dispatched once their invoice has been paid and cleared, while pre-order items will be invoiced and dispatched separately once the stock arrives.
Pre-order deposits are non-refundable for change-of-mind cancellations once the pre-order has been confirmed, as the deposit secures stock specifically for the stockist.
Estimated arrival dates provided for pre-order items are estimates only and may change due to manufacturing, freight or other circumstances outside of Adaku The Label’s control.

Payment

Payment is required within 7 days of the invoice date.
Our bank details will be provided on your wholesale invoice. Please use your invoice number as the payment reference so we can match your payment to your order quickly.
Wholesale orders will only be prepared and dispatched once payment has cleared in full.
If payment has not been received within the required 7-day period, Adaku The Label reserves the right to cancel the order and make the stock available to other customers or stockists.

Shipping

Wholesale shipping costs are the responsibility of the stockist.
Shipping will be arranged once payment has cleared, and orders will be dispatched using the agreed shipping method.
Once an order has been handed to the nominated shipping provider, Adaku The Label cannot be held responsible for delays caused by the carrier.

Returns & Faulty Items

Wholesale orders are not eligible for change-of-mind returns.
This includes items that have not sold, are no longer required, were ordered incorrectly or are no longer suitable for your store.
We absolutely want you to receive your stock in perfect condition, so if an item arrives faulty or damaged, please contact us within 7 days of delivery and include photographs of the issue.
Once reported, we’ll assess the issue and work with you on an appropriate resolution.

Stockist Exclusivity

We believe our stockists deserve to have room to make their Adaku collection their own, which is why exclusivity is available to all approved Adaku wholesale stockists.
Exclusivity is determined according to the stockist’s town or city, local population and existing Adaku stockists in the surrounding area.
Because every location is different, exclusivity is assessed individually rather than using a one-size-fits-all radius.
Where an area is already allocated to an existing stockist, we’ll take this into consideration when reviewing new applications.

Keeping Your Exclusivity

Exclusivity is intended for active Adaku stockists.
If a wholesale account has not placed an order for 24 consecutive months, the account will be considered inactive and the exclusivity associated with that location may become available to another approved stockist.
As a courtesy, Adaku will contact an inactive stockist at approximately 23 months without an order to let them know their account is approaching the 24-month inactive period.
If we do not receive a response or a new order before the 24-month period is reached, the wholesale account will be closed and the location may be made available to a new Adaku stockist.

Inactive Wholesale Accounts

Wholesale accounts with no orders for 24 consecutive months will be considered inactive.
Adaku The Label will make reasonable efforts to contact the stockist before the account reaches this point. If there is no response by the end of the 24-month period, the account will be closed.
A new wholesale application will be required should the stockist wish to work with Adaku again in the future.

Cancelling Your Wholesale Account

If you decide that Adaku is no longer the right fit for your store, we completely understand.
To cancel your wholesale relationship with Adaku The Label, simply send us an email requesting cancellation of your wholesale account.
Any outstanding invoices or confirmed orders will remain payable following cancellation.

Account Suspension & Termination

Adaku The Label reserves the right to suspend or close a wholesale account where these terms are breached, including but not limited to unpaid invoices, misuse or distribution of confidential wholesale information, or other conduct that may negatively affect the Adaku The Label brand or its wholesale network.

Changes to Wholesale Terms

From time to time, we may update our wholesale pricing, collections, ordering procedures or terms to reflect changes within the business.
Any updated terms will apply to future wholesale orders and will not retrospectively change the terms of an order that has already been confirmed.

Our Wholesale Relationship

We want wholesale to be a genuinely great relationship for both sides. We’re here to make ordering easy, keep communication clear and help our stockists create an Adaku collection their customers will love.

Thank you for choosing to stock Adaku The Label. We’re so excited to have you along for the ride. 💕