1. About These Terms

These Terms & Conditions apply to your use of the Adaku The Label website, including browsing our website, creating an account, purchasing products and interacting with our online services.

In these Terms & Conditions, “Adaku The Label”, “we”, “us” and “our” means Adaku The Label. “You” and “your” means any person using our website or purchasing from us.

By using our website or placing an order with us, you agree to these Terms & Conditions.

These Terms & Conditions may be updated from time to time. We recommend reviewing them before placing an order. We are not required to individually notify customers when these Terms & Conditions are updated.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or any other applicable law.

If you have any questions about these Terms & Conditions, please contact us at AdakuTheLabel@gmail.com.

2. Age Requirements

You must be at least 18 years old to enter into a purchase contract with Adaku The Label.

Customers under 18 may browse and use the website with the supervision and permission of a parent or legal guardian.

3. Email Subscriptions

By subscribing to the Adaku The Label mailing list, you agree to receive marketing communications, promotional offers, product updates and online store information from us.

We comply with applicable Australian laws regarding commercial electronic messages, including the Spam Act 2003.

Email subscriptions are optional. You can unsubscribe at any time using the unsubscribe link at the bottom of our emails or by contacting AdakuTheLabel@gmail.com.

4. Orders & Order Cancellations

We will make reasonable efforts to process and fulfil orders as quickly as possible.

If you wish to cancel an order, please contact AdakuTheLabel@gmail.com as soon as possible and provide your order number, name and shipping address.

We will do our best to accommodate cancellation requests; however, we cannot guarantee that an order can be cancelled once it has entered our packing or dispatch process.

If an order cannot be cancelled because it has already been processed or dispatched, you may be able to return the product under our Change of Mind Returns policy.

Nothing in this section affects your rights under Australian Consumer Law.

Large Orders

Orders containing 3 or more of the same handbag, or 7 or more handbags across assorted designs, may be reviewed before dispatch.

We may contact you to confirm the order and ensure that we are able to fulfil it.

If we are unable to fulfil a large order, we may cancel the order and provide a refund.

If you are intending to place a large order for an event, wedding, business or other purpose, we recommend contacting us before placing your order so we can discuss stock availability.

5. Clearance Items

Clearance items are not eligible for change-of-mind returns unless otherwise stated.

This does not affect your rights under Australian Consumer Law. Clearance products may still be eligible for a remedy where they are faulty, unsafe, incorrectly described or otherwise fail to meet applicable consumer guarantees.

6. Faulty, Damaged or Incorrect Products

We inspect products before dispatch and take reasonable care when packing orders.

If you believe you have received a product that is faulty, damaged, incorrect or significantly different from its description, please contact us at AdakuTheLabel@gmail.com as soon as possible.

Please include your order number and, where appropriate, photographs showing the issue. This allows us to assess the problem and determine the appropriate solution.

Depending on the circumstances, the available remedy may include a repair, replacement, refund or another remedy available under Australian Consumer Law.

Cosmetic Imperfections

Handbags may occasionally have minor cosmetic variations or imperfections that do not affect their use, functionality or overall appearance.

Examples may include minor loose threads, slight pulls or small variations in finish.

Whether an issue constitutes a fault will depend on the nature and severity of the issue and the circumstances of the purchase.

We will assess reported issues fairly and in accordance with Australian Consumer Law.

7. Colours & Website Images

We make reasonable efforts to display product colours as accurately as possible across our website, social media, email marketing and other promotional materials.

However, colours can appear differently depending on your device, screen settings, lighting and other display conditions.

We cannot guarantee that the colour displayed on your device will exactly match the physical product.

If you are unsure about the colour of a product before purchasing, please contact us and we will do our best to assist.

Colour differences caused solely by individual screen or device settings do not generally constitute a product fault.

8. Product Images & Content

All product photography, website imagery, graphics, written content, branding and other materials displayed by Adaku The Label are created for or used by Adaku The Label and may be protected by intellectual property laws.

Unauthorised copying, reproduction, modification, distribution or commercial use of our content is not permitted without our written permission.

9. Customer-Submitted Photos & Content

You may choose to submit photographs or other content to Adaku The Label for possible use on our website, social media or promotional materials.

By submitting content to us for this purpose, you confirm that you have the right to provide the content and that it does not infringe another person’s rights.

If we choose to use your submitted content, we may contact you regarding permission to use it and may, at our discretion, provide a discount code, complimentary product or other benefit.

We are not required to use submitted content.

10. Payments

We accept the payment methods displayed at checkout.

Payment must be successfully processed before an order can be dispatched.

We reserve the right to contact a customer if payment cannot be verified or if there is an obvious pricing or product listing error.

11. Product Availability

We make reasonable efforts to keep website stock information accurate.

Products placed in your shopping cart are not reserved and may sell out before your order is completed.

If an item becomes unavailable after you have placed an order, we will contact you and may offer an alternative product or provide a refund for the unavailable item.

We may also identify stock during the packing process that does not meet our quality standards. If this occurs with the last available item, we will contact you to discuss an alternative product or refund.

Products may be discontinued or unavailable for extended periods. We do not guarantee that products will be restocked.

12. Pricing Errors

We make reasonable efforts to ensure that product prices and information displayed on our website are accurate.

If an obvious pricing or listing error occurs, we may contact you to discuss the error.

Where an order cannot reasonably be fulfilled due to an obvious error, we may cancel the affected order and provide a full refund.

This section does not affect your rights under Australian Consumer Law.

13. Circumstances Outside Our Control

We will make reasonable efforts to operate our website and fulfil orders as expected.

However, circumstances outside our reasonable control may occasionally affect our ability to operate or fulfil orders. These may include severe weather events, natural disasters, postal or courier disruptions, website outages, stock issues, supplier disruptions, public emergencies or other unforeseen events.

Where such circumstances occur, we will make reasonable efforts to communicate with affected customers and provide an appropriate solution.

14. Shipping

Adaku The Label currently uses Australia Post for deliveries within Australia.

All prices are in Australian dollars (AUD).

Standard Shipping

$12.95 flat rate

Free standard shipping on orders of $120 or more.

Express Shipping

$19.95 flat rate

Delivery timeframes are estimates provided by the delivery provider and are not guaranteed by Adaku The Label.

Once an order has been dispatched, delivery is handled by the relevant postal or delivery service. If your parcel is delayed, damaged or missing, please contact us so we can assist with the appropriate next steps.

15. International Shipping

International checkout is not currently available through our website.

If you are located outside Australia and would like to place an order, please contact AdakuTheLabel@gmail.com.

International shipping costs, delivery timeframes, customs charges, duties and taxes may vary depending on the destination.

Any applicable customs duties, taxes or import charges are the responsibility of the customer unless otherwise agreed.

16. Uncollected & Returned Parcels

If your parcel cannot be delivered and is taken to a local post office or collection point, you are responsible for collecting it within the timeframe provided by the delivery provider.

Where Australia Post returns an uncollected parcel to Adaku The Label, the order may be subject to additional postage costs before it can be resent.

If you request a refund instead of having the parcel resent, we may deduct applicable postage costs associated with the original delivery and return, where permitted by law.

If an order is returned to us because an incorrect or incomplete delivery address was provided by the customer, additional postage may apply if the customer requests the order to be resent.

17. Loss or Damage During Delivery

We take reasonable care when preparing and packaging your order.

If your parcel is delayed, lost or damaged during delivery, please contact us as soon as possible.

We may assist with contacting the delivery provider or lodging an enquiry where appropriate.

Your rights under Australian Consumer Law are not affected by delivery delays, loss or damage.

18. Change of Mind Returns

We offer a 7-day change-of-mind return period on eligible full-priced products.

You must contact us within 7 calendar days of receiving your order to request a change-of-mind return.

To be eligible, products must be returned in brand new, unused and sellable condition and meet the requirements in Section 19.

Customers are responsible for the cost of return postage for change-of-mind returns. We recommend using a tracked and reliable postal service, as we are not responsible for parcels that are lost while being returned to us.

Original shipping costs are not refundable for change-of-mind returns.

Change-of-mind returns do not apply to clearance items unless otherwise stated.

Change-of-mind returns are separate from your rights under Australian Consumer Law.

Please contact AdakuTheLabel@gmail.com before sending a return.

19. Brand New Condition

For a change-of-mind return to be accepted, the handbag must be returned in brand new and sellable condition.

The product must:

• Have all original tags attached
• Have its original packaging where applicable
• Not have been used
• Not have makeup or cosmetic marks
• Not have stains or other marks
• Not have pet hair or human hair
• Not have noticeable smells, including perfume, smoke or other odours
• Not have damage caused after purchase
• Not have been washed, cleaned or treated with cleaning products
• Be in a condition that allows it to be resold as new

If a returned product does not meet these requirements, we may refuse the change-of-mind return.

Where a return is refused, we may contact you to arrange for the item to be returned to you. Any applicable delivery fee must be paid before the item is sent back.

Items refused for return will be held for up to 30 days. If arrangements are not made within this period, we may be unable to continue holding the item.

20. Refunds

Approved change-of-mind returns will be processed after the returned product has been received and inspected.

Refunds will generally be issued using the original payment method, unless otherwise agreed.

Any refund or remedy relating to a faulty, incorrect or otherwise non-compliant product will be handled in accordance with Australian Consumer Law.

21. Competitions & Giveaways

Any competition or giveaway conducted by Adaku The Label is subject to the specific terms provided for that promotion.

Unless otherwise stated, competitions and giveaways are not sponsored, endorsed, administered by or associated with Facebook, Instagram or TikTok.

Entrants must comply with the terms and conditions of the relevant social media platform as well as any specific competition terms provided by Adaku The Label.

Unless otherwise stated, entrants must be 18 years or older.

Prizes are not transferable or redeemable for cash unless otherwise stated.

Winners will generally be contacted through the platform or method specified in the relevant competition.

If a winner does not claim or collect their prize within the timeframe specified by Adaku The Label, we may conduct a redraw.

Prizes will generally be provided within 30 days of the competition closing, unless otherwise stated.

22. Promotions & Pricing

Adaku The Label may offer promotions, discounts and special pricing from time to time.

We reserve the right to amend or end a promotion before its advertised end date where permitted by law.

Any changes will not affect orders that have already been successfully placed and paid for.

Some promotions may only be available to email subscribers, registered customers or other eligible groups.

Promotional offers may be subject to additional terms and conditions.

23. Website Availability

We aim to keep our website available and functioning correctly, but we do not guarantee that the website will always be available, uninterrupted or free from errors.

We may temporarily suspend, modify or discontinue parts of the website for maintenance, updates, technical issues or other operational reasons.

24. Intellectual Property

All Adaku The Label branding, logos, product names, photographs, graphics, website content, written material and other original content belong to or are licensed to Adaku The Label unless otherwise stated.

You may not reproduce, copy, modify, distribute or commercially use our content without our written permission.

25. Australian Consumer Law

Adaku The Label complies with applicable Australian consumer protection laws, including the Australian Consumer Law.

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified.

Where you are entitled to a remedy under Australian Consumer Law, we will provide the applicable remedy required by law.

26. Contact Us

If you have any questions regarding these Terms & Conditions, an order, a return, a product or any other matter relating to Adaku The Label, please contact:

Email: AdakuTheLabel@gmail.com

You may also contact us through the official Adaku The Label social media accounts or the Contact Us form on our website.

27. Adaku The Label
ABN 27 559 548 535
Townsville, Queensland, Australia
Email: AdakuTheLabel@gmail.com
Website: www.AdakuTheLabel.com

Last updated: 10 September 2026