1. About This Privacy Policy

This Privacy Policy explains how Adaku The Label (“Adaku The Label”, “we”, “us” or “our”) collects, uses and protects your personal information when you visit our website, purchase from us, subscribe to our emails, contact us or otherwise interact with our business.

By using our website or providing your personal information to us, you acknowledge that your information may be handled as described in this Privacy Policy.

This Privacy Policy should be read together with our Terms & Conditions.

We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements. When we make changes, we will update the “Last updated” date at the top of this policy.

2. Information We Collect

Depending on how you interact with Adaku The Label, we may collect information including:

• Your name
• Email address
• Phone number
• Shipping address
• Billing information
• Order and purchase information
• Information you provide through our Contact Us form
• Information you provide when contacting us by email
• Marketing preferences
• Information relating to returns, refunds or customer service enquiries
• IP address
• Browser and device information
• Pages visited and general website usage information
• Information collected through cookies and similar technologies

We only collect information that is reasonably necessary to operate our business, process orders, communicate with customers, provide customer service and improve our website.

3. How We Collect Your Information

We may collect personal information when you:

• Browse our website
• Create an account
• Place an order
• Subscribe to our email marketing
• Contact us by email
• Complete our Contact Us form
• Request assistance with an order
• Request a return or refund
• Otherwise voluntarily provide information to us

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited and general website activity.

4. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Process payments
• Arrange delivery
• Communicate with you about your orders
• Process returns and refunds
• Respond to enquiries
• Provide customer service
• Send marketing communications where you have subscribed or where otherwise permitted by law
• Send information about new products, promotions and Adaku The Label updates
• Improve our website and customer experience
• Maintain website security
• Prevent fraud or misuse
• Comply with applicable laws and legal obligations

5. Email Marketing

If you subscribe to Adaku The Label’s email marketing, we may use your name and email address to send you promotional offers, new product announcements, store updates and other marketing communications.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us at AdakuTheLabel@gmail.com.

Unsubscribing from marketing emails will not affect essential communications relating to orders you have placed, such as order confirmations, shipping information or customer service correspondence.

6. Cookies

Like many websites, our website uses cookies and similar technologies.

Cookies help us operate our online store and may be used to:

• Keep items in your shopping cart
• Remember preferences
• Improve website functionality
• Understand how visitors use our website
• Improve website performance and customer experience

Our website is powered by Shopify. Shopify may use cookies and similar technologies as part of providing its ecommerce services.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect how our website functions.

For more information about Shopify’s use of cookies, please refer to Shopify’s applicable privacy and cookie information.

7. Shopify

Our online store is powered by Shopify.

When you place an order through our website, Shopify processes and stores information necessary to operate our online store and fulfil your purchase.

This may include your name, contact details, shipping and billing information, order details and other information necessary to process your transaction.

Shopify may process or store information in locations outside Australia. Information handled by Shopify may therefore be subject to the laws of other jurisdictions.

You can review Shopify’s privacy practices through Shopify’s Privacy Policy.

8. Australia Post

We use Australia Post to deliver orders within Australia.

When you place an order, we may provide Australia Post with information necessary to deliver your purchase, including your name, shipping address and relevant contact details.

Australia Post may handle your information in accordance with its own privacy policy.

9. Payment Information

Payments made through our website are processed through Shopify and/or the payment provider selected at checkout.

We do not intentionally store full credit card numbers on our own systems.

Payment providers may collect and process payment information in accordance with their own privacy policies and security practices.

10. Sharing Your Personal Information

We only share personal information where reasonably necessary to operate our business, process and deliver your orders, provide our services or comply with legal obligations.

This may include sharing information with:

• Shopify
• Australia Post
• Payment providers used through our Shopify checkout
• Service providers where reasonably necessary to operate our website or business
• Government authorities, regulators or other parties where required or permitted by law

We do not sell your personal information.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

If you follow a link to another website, that website will have its own privacy policy, terms and conditions and security practices.

We are not responsible for the privacy practices or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

12. Security

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no online system or method of transmitting information can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to operate our business, provide our services, maintain business and transaction records, resolve disputes and comply with legal obligations.

13. Accessing, Correcting or Deleting Your Information

You may contact us if you would like to:

• Request access to personal information we hold about you
• Ask us to correct inaccurate or outdated information
• Ask questions about how your personal information is being used
• Request deletion of personal information where appropriate

We may need to retain certain information where required or permitted by law, including information relating to purchases, accounting, taxation, legal obligations or dispute resolution.

To make a request, contact AdakuTheLabel@gmail.com.

We will consider and respond to requests within a reasonable timeframe.

14. Marketing Preferences

You can unsubscribe from Adaku The Label marketing emails at any time using the unsubscribe link included in our emails.

You may also contact us directly at AdakuTheLabel@gmail.com to update your marketing preferences.

Unsubscribing from marketing communications does not prevent us from sending essential communications relating to orders or customer service.

15. Children’s Privacy

Our website is intended for general consumers and is not specifically directed towards children.

We do not knowingly collect personal information from children for the purpose of marketing to them.

If you believe a child has provided us with personal information without appropriate consent, please contact us at AdakuTheLabel@gmail.com.

16. Privacy Complaints

If you have a question, concern or complaint about how we have handled your personal information, please contact:

AdakuTheLabel@gmail.com

We will take reasonable steps to investigate and respond to your concern.

If you are not satisfied with our response, you may have the right to contact the relevant Australian privacy regulator or authority.

17. Contact Us

If you have any questions about this Privacy Policy or how Adaku The Label handles personal information, please contact us at:

Adaku The Label
Townsville, Queensland, Australia
Email: AdakuTheLabel@gmail.com

18. Information 

Adaku The Label
ABN 27 559 548 535
Townsville, Queensland, Australia
Email: AdakuTheLabel@gmail.com
Website: www.AdakuTheLabel.com

Last updated: 10 September 2026